Every change leader knows that dealing with resistance is a critical component of change. Is there a magic sauce for identifying and addressing resistance? It’s not magic, but one tool that can be used is emotional intelligence. By using emotional intelligence as a tool, a change leader can better identify and address expected and unexpected areas of resistance. Using real examples from organizational change initiatives, this session will discuss the importance of using emotional intelligence principles and tools in a change effort. Participants will learn the benefit of adding emotional intelligence to their stakeholder analysis. In a small group, participants will be able to apply emotional intelligence principles to some of their own questions. The session will use examples of responses that can help identify resistors and learn how to specify the “What’s In It For Me” based on motive and reflection responses. Participants will be given an example of some responses received and will be asked to define strategies to address resistance. Additionally, the session will discuss strategies that can help break down resistance including real examples of what was done on previous change initiatives.
Skill Level: Intermediate (3-5 Years of Change Management Experience)
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Association of Change Management Professionals, DC Chapter, PO Box 23806, 470 L’Enfant Plaza, Ste 23806,
Washington, DC 20026